"We moved into our new home, built by Macfarlane (Helensburgh) Limited in May 2011. The service we received from Mark and his team was very impressive from start to finish. We were surprised at first by the great customer service provided by Mark, but as we got to know him throughout the build, we realised that this is a unique selling point that he has and always puts the customer first. We made some significant changes to the original plans for the property and Mark and his team went out of their way to understand what we wanted and accommodate these into the build (from revising the original plans, to obtaining planning permission). In fact they accommodated all of the changes we requested as best as possible (this included things such as upgrading the bathroom suite and doors to the kitchen layout) and where they felt things would not work, they provided constructive advice, which was really helpful. The original time-scales provided for the build were met as promised, which we were also really pleased with. Since we have moved in, we have had a few minor issues (nothing serious) and Mark and his team have dealt with these very quickly, in fact we are again surprised with the personal touch that Mark continues to give to us, even though we moved in 8 months ago! Mark has agreed to come back in May 2012 to do another check of the property and repair any issues that have arisen as the house settles in – this gives us great comfort.
We were both really excited about our new home being built and whilst this can be a stressful time for all involved, we can both say that Mark and his team certainly made this as much of a stress free period as possible for us and I would not hesitate to recommend Macfarlane (Helensburgh) Limited to anyone, not only for the service, but the unique homes that they build.
"Craig & Agnes"
"In November 2002 I purchased Woodcote on Pier Road in Rhu from Macfarlane (Helensburgh) Limited. I believe Woodcote was built in the 1840's and over the years had been pretty much left untouched and when purchased by Macfarlanes was in a sorry state.
What I saw when viewing the property was a house that had been re-instated to its former glory, but not just that, one that had been brought into the 21st century. The detail was incredible from the solid wood flooring, to the re-lining of the chimneys and the installation of the two beautiful bathrooms and a beautiful, well thought out kitchen (as someone that loves to cook the layout of a kitchen is incredibly important and believe me it worked).
But having had a full structural survey carried out on the property I soon learnt that it was not just aesthetically that the property had been changed, structurally the property had been completely overhauled from the roof down, as someone that was to be living by herself this was of paramount importance.
After moving into Woodcote the level of after-care I received was fabulous and something that I personally had not previously experienced and something that I believe to be rare in any property developer. I also have friends that have purchased a newly built home from Macfarlanes and they too have had the same experience."
We could not have been any happier with the job Macfarlane Homes did for us in building our new house in Arrochar. From the moment they were awarded the tender until the day we took possession Mark Capon and his team were really good to work with, always happy to discuss any issues, show us around and take on any ideas we had.
Without exception the team who built the house was a really pleasant group of men but more importantly they were very good tradesmen and we are entirely happy with the finished product.
Inevitably there were one or two snagging issues and Mark was on hand very quickly to get these sorted out.
The house has been admired by everyone who has visited, combining a traditional external look with a very modern interior, but for us it is our home and we are delighted with it.
We would have no reservations whatsoever in recommending Macfarlane Homes to anyone who wants to have a new house built. A Happy Customer
When we were at the stage of looking for a building company to build our new offices and village shop we preferably wanted a local company but more importantly someone with a good reputation who we could trust and who would get the works completed in a timely manner.
Macfarlane quickly came to mind as we had noticed some of their previous projects progress quickly and although most of the builds we has seen were residential, we were confident that our commercial project would be in good hands.
Throughout the build process Mark and his team were always happy to help with any queries we had. On a few occasions during the build, they advised on areas from the plans where small changes could be made that would be more practical and aesthetically pleasing.
We are extremely happy with the completed project and a few small niggles that any such build would have were attended to quickly and effectively.
We would not hesitate to recommend Mark and his team from Macfarlane's for any commercial or residential build projects. Alistair Wilson, Director, Wilson's of Rhu Ltd.